design

Aug

2015

New publication: Communities in Context: Towards Taking Control of Their Tools in Common(s)

Just published: A. de Moor (2015). Communities in Context: Towards Taking Control of Their Tools in Common(s). In The Journal of Community Informatics, 11(2).

Abstract:

In this exploratory paper, we outline some issues of inter-community socio-technical systems governance. Our purpose here is not to solve these issues, but to raise awareness about the complexity of socio-technical governance issues encountered in practice. We aim to expand on the rather abstract definition of community-based Internet governance as proposed in the Internet for the Common Good Declaration, exploring how it plays out in practice in actual collaborating communities. We introduce a simple conceptual model to frame these issues and illustrate them with a concrete case: the drafting and signing of the declaration.… Read more...

Jul

2015

New publication – CulTech2015: Cultural Diversity and Technology Design

Just published: H. A. He, N. Memarovic, A. Sabiescu, A. de Moor (2015), CulTech2015: Cultural Diversity and Technology Design. In Avram, Gabriela; De Cindio, Fiorella; Pipek, Volkmar (eds.) (2015): Proceedings of the Work-In-Progress Track of the 7th International Conference on Communities and Technologies, Limerick, Ireland, 27-30 June, 2015, pp.153-156.

Sep

2013

Collaboration Patterns for Social Innovation: The Dutch – US Connection?

As part of my visit to the University of Alabama in Huntsville I gave a presentation “Creativity Meets Rationale – Collaboration Patterns for Social Innovation” at the College of Business Administration. It was based on the book chapter with the same title that was published earlier this year in the book “Creativity and Rationale: Enhancing Human Experience by Design”. The slides can be downloaded here.

From the discussion, it seemed that Europe is ahead in implementing scaled applications of social innovation, although the US is catching up and making it a national priority as well, as indicated by the White House having created an Office of Social Innovation and Civic Participation. See also the Economist article Let’s Hear Those Ideas.… Read more...

Aug

2013

Expanding the Academic Research Community: Building Bridges into Society with the Internet

Below the slides of the honors lecture I just gave at the University of Alabama in Huntsville. The slides can be downloaded here.

The talk is based on a book chapter with the same title that will be published by Monash University Publishing in the fall. A preprint of this chapter can be downloaded here. Thanks to the students for all your great questions. If there’s any more, feel free to post them here as comments.

Mar

2013

New publication: Towards Sheltered Communication Systems Design – A Socio-Technical Perspective

The proceedings were just published containing my paper: A. de Moor (2012). Towards Sheltered Communication Systems Design: A Socio-Technical Perspective. In Proc. of the 9th Community Informatics Research Network Conference, Prato, Italy, November 7-9, 2012.

Abstract

Social media are powerful conversation technologies. However, exactly how social media afford and constrain complex social requirements in collaborative communities is still ill-understood. One of these requirements concerns the need for sheltered communication systems: systems that support and interlink spheres of stakeholder communication with different required degrees of opacity. We introduce our Socio-Technical Conversation Context Framework as a way to analyze and design such complex socio-technical communication systems. We use collaboration patterns grounded in this framework as conceptual building blocks to capture design lessons learnt about matching community requirements with enabling tool functionalities.… Read more...

Jan

2013

New publication: “It’s the Conversation, Stupid!” – Social Media Systems Design for Open Innovation Communities

My joint book chapter with Mark Aakhus, “It’s the Conversation, Stupid!” Social Media Systems Design for Open Innovation Communities was just published in J.E. Lundström et al. (eds.), Managing Open Innovation Technologies, Springer, Berlin. ISBN 978-3-642-31649-4.

Abstract

Open innovation is about crossing boundaries to create networked synergies in/across collaborative communities. Conversations are the lifeblood of communities, building the common ground of shared meanings, beliefs, interests, norms, goals, trust and social capital. A fundamental challenge for open innovation lies in the successful crafting of the social media systems supporting the community conversations. Innovation communities (which are not limited to business interests but also include public and civic organizations and communities) therefore need to continuously make sense of the conversation context of the tools they use.… Read more...

Nov

2010

“It’s the Conversation, Stupid!” – Social media systems design for open innovation communities

On November 5, the Swedish Open Innovation Forum organized a “Managing Open Innovation Technologies” workshop at Uppsala University, to present and discuss state-of-the-art research insights into open innovation & social media and for authors working on an anthology on this topic to get feedback on their draft chapters. It was a very lively meeting, generating lots of ideas for new research. Concluding, it was clear there’s still a very long way to go for social media to realize their full potential in this domain.

At the workshop, I gave a keynote on social media systems design for open innovation communities:

After that, my good friend and co-author Mark Aakhus (Rutgers University, USA), reflected upon what I said. Mark wasn’t physically present, but participated from his study at his home in New Jersey, 6000 km away.… Read more...

Nov

2010

Using Collaboration Patterns for Contextualizing Roles in Community Systems Design

On October 28, I presented my paper “Using Collaboration Patterns for Contextualizing Roles in Community Systems Design” at the Community Informatics Research Network 2010 Conference (CIRN 2010) in Prato, Italy. Here are the abstract of and link to the paper, as well as the presentation.

Abstract

Activation of collaborative communities is hampered by the communicative fragmentation that is at least partially caused by their distributed tool systems. We examine the role of domain, conversation, and functionality roles in modelling community activation. We show how collaboration patterns can be used to design appropriate socio-technical solutions. These patterns contextualize the various types of roles by linking them to the (1) relevant usage context (2) communicative workflow stages and (3) functionality components across the tool system.… Read more...

Sep

2010

Conversations in Context: A Twitter Case for Social Media Systems Design

On September 1, I gave the invited talk for the 5th AIS SIGPrag International Pragmatic Web Conference Track of the I-SEMANTICS 2010 conference in Graz, Austria. Here are the abstract of and link to the paper, as well as the presentation.

Abstract

Conversations are the lifeblood of collaborative communities. Social media like microblogging tool Twitter have great potential for supporting these conversations. However, just studying the role of these media from a tool perspective is not sufficient. To fully unlock their power, they need to examined from a sociotechnical perspective. We introduce a socio-technical context framework which can be used to analyze the role of systems of tools supporting goal-oriented conversations. Central to this framework is the communicative workflow loop, which is grounded in the Language/Action Perspective.… Read more...

design

New publication: Communities in Context: Towards Taking Control of Their Tools in Common(s)

New publication – CulTech2015: Cultural Diversity and Technology Design

New publication: Towards Sheltered Communication Systems Design – A Socio-Technical Perspective

Using Collaboration Patterns for Contextualizing Roles in Community Systems Design

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