socio-technical systems

The right tool for the job: my first 750words.com story

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I am fascinated by online tools. Tools in the proper sense, of technologies fitting the job. It never ceases to amaze me how clients often think that “anything goes” when digital tools are concerned. Everybody would agree that a carpenter needs a whole toolbox full of different hammers, drills, and screwdrivers. Yet, when discussing the digital platforms they need for often very complex collaborative networks and communities, managers often say: “but we already have a website/blog/Sharepoint/Facebook-page…” This will not do. Online collaboration takes places in very complex socio-technical ecosystems. Task-tool fit is not trivial at all. On the contrary, developing the right set of tools for the community often takes a long time of trial-and-error, tinkering, and continuous re-adjustment as and when the community evolves.… Read more...

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New publication: Communities in Context: Towards Taking Control of Their Tools in Common(s)

Just published: A. de Moor (2015). Communities in Context: Towards Taking Control of Their Tools in Common(s). In The Journal of Community Informatics, 11(2).

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Abstract:

In this exploratory paper, we outline some issues of inter-community socio-technical systems governance. Our purpose here is not to solve these issues, but to raise awareness about the complexity of socio-technical governance issues encountered in practice. We aim to expand on the rather abstract definition of community-based Internet governance as proposed in the Internet for the Common Good Declaration, exploring how it plays out in practice in actual collaborating communities.  We introduce a simple conceptual model to frame these issues and illustrate them with a concrete case: the drafting and signing of the declaration.… Read more...

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New publication – CulTech2015: Cultural Diversity and Technology Design

Just published: H. A. He, N. Memarovic, A. Sabiescu, A. de Moor (2015), CulTech2015: Cultural Diversity and Technology Design. In Avram, Gabriela; De Cindio, Fiorella; Pipek, Volkmar (eds.) (2015): Proceedings of the Work-In-Progress Track of the 7th International Conference on Communities and Technologies, Limerick, Ireland, 27-30 June, 2015, pp.153-156.

Posted by Aldo de Moor in CommunitySense, Publications, 0 comments

New publication: Expanding the Academic Research Community – Building Bridges into Society with the Internet

Just published: A. de Moor (2014), Expanding the Academic Research Community – Building Bridges into Society with the Internet. In T. Denison, M. Sarrica, and L. Stillman (eds.), Theories, Practices, and Examples for Community and Social Informatics, Monash University Publishing, Melbourne. ISBN 978-1-921867-62-0.

bridging the gap

Abstract

Academic research is under threat from issues like lack of resources, fraud, and societal isolation. Such issues weaken the academic research process, from the framing of research questions to the evaluation of impact. After (re)defining this process, we examine how the academic research community could be expanded using the Internet. We examine two existing science-society collaborations that focus on data collection and analysis and then proceed with a scenario that covers expanding research stages like research question framing, dissemination, and impact assessment.

Posted by Aldo de Moor in CommunitySense, Publications, 0 comments

New publication: The “Kids’ Knowledge Base”: Connecting Junior Science to Society

Just published: A. de Moor  (2014), The “Kids’ Knowledge Base”: Connecting Junior Science to Society. In Proc. of Chi Sparks 2014, The Hague, the Netherlands. The Hague University of Applied Sciences, pp.108-111.

Abstract

Universities try to reinforce their connections with society in many different ways. Introducing children to science at an early age is an important part of this mission. The online “Kids’ Knowledge Base” is a key instrument for presenting showcases of various scientific fields to primary school children, thereby aiming to pique their curiosity. We outline the architecture and development process of the Kids’ Knowledge Base, and describe how it is increasingly being embedded in an ecosystem of online and physical tools, stakeholder networks, and activities.

Read more...
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Collaboration Patterns for Social Innovation: The Dutch – US Connection?

As part of my visit to the  University of Alabama in Huntsville I gave a presentation “Creativity Meets Rationale – Collaboration Patterns for Social Innovation” at the College of Business Administration. It was based on the book chapter with the same title that was published earlier this year in the book “Creativity and Rationale: Enhancing Human Experience by Design”. The slides can be downloaded here.

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From the discussion, it seemed that Europe is ahead in implementing scaled applications of social innovation,  although the US is catching up and making it a national priority as well, as indicated by the White House having created an Office of Social Innovation and Civic Participation.  See also the Economist article Let’s Hear Those Ideas.… Read more...

Posted by Aldo de Moor in CommunitySense, Presentations, Publications, 0 comments

Expanding the Academic Research Community: Building Bridges into Society with the Internet

Below the slides of the honors lecture I just gave at the University of Alabama in Huntsville. The slides can be downloaded here.

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The talk is based on a book chapter with the same title that will be published by Monash University Publishing in the fall.  A preprint of this chapter can be downloaded here. Thanks to the students for all your great questions. If there’s any more, feel free to post them here as comments.

Posted by Aldo de Moor in CommunitySense, Presentations, 0 comments

New publication: Towards Sheltered Communication Systems Design – A Socio-Technical Perspective

The proceedings were just published containing my paper: A. de Moor (2012). Towards Sheltered Communication Systems Design: A Socio-Technical Perspective. In Proc. of the 9th Community Informatics Research Network Conference, Prato, Italy, November 7-9, 2012.

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Abstract

Social media are powerful conversation technologies. However, exactly how social media afford and constrain complex social requirements in collaborative communities is still ill-understood. One of these requirements concerns the need for sheltered communication systems: systems that support and interlink spheres of stakeholder communication with different required degrees of opacity. We introduce our Socio-Technical Conversation Context Framework as a way to analyze and design such complex socio-technical communication systems. We use collaboration patterns grounded in this framework as conceptual building blocks to capture design lessons learnt about matching community requirements with enabling tool functionalities.… Read more...

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New publication: “It’s the Conversation, Stupid!” – Social Media Systems Design for Open Innovation Communities

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My joint book chapter with Mark Aakhus, “It’s the Conversation, Stupid!” Social Media Systems Design for Open Innovation Communities was just published in J.E. Lundström et al. (eds.), Managing Open Innovation Technologies, Springer, Berlin. ISBN 978-3-642-31649-4.

Abstract

Open innovation is about crossing boundaries to create networked synergies in/across collaborative communities. Conversations are the lifeblood of communities, building the common ground of shared meanings, beliefs, interests, norms, goals, trust and social capital. A fundamental challenge for open innovation lies in the successful crafting of the social media systems supporting the community conversations. Innovation communities (which are not limited to business interests but also include public and civic organizations and communities) therefore need to continuously make sense of the conversation context of the tools they use.… Read more...

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“It’s the Conversation, Stupid!” – Social media systems design for open innovation communities

On November 5, the Swedish Open Innovation Forum organized a “Managing Open Innovation Technologies” workshop at Uppsala University, to present and discuss state-of-the-art research insights into open innovation & social media and for authors working on an anthology on this topic to get feedback on their draft chapters. It was a very lively meeting, generating lots of ideas for new research. Concluding, it was clear there’s still a very long way to go for social media to realize their full potential in this domain.

At the workshop, I gave a keynote on social media systems design for open innovation communities:

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After that, my good friend and co-author Mark Aakhus (Rutgers University, USA), reflected upon what I said.  Mark wasn’t physically present, but participated from his study at his home in New Jersey, 6000 km away.… Read more...

Posted by Aldo de Moor in CommunitySense, Conferences, Presentations, Publications, 0 comments